Individual Marketplace Terms of Service:

Version date: 18/04/2020

Welcome to APOYAMEX! We operate a social, non-profit marketplace which allows you to buy and sell items using our website in benefit of local businesses that need support during the Covid-19 crisis. Have a good time, and remember our house rules!

1. Introduction

1.1 Welcome to the APOYAMEX platform (the 'Site'). We'll refer to our website and other services as our "Services", and APOYAMEX will be addressed individually or collectively as "APOYAMEX", "we", "us", or "our". Do read through the following Terms of Service carefully before using the Site or any of our Services. By browsing our Site, you'll be agreeing to our Terms. The Terms are here for you, so that you are aware of your legal rights when using our services.

1.2 This document and any documents referred to within it will collectively make up the 'Terms of Service'.

1.3 Our "Services" include (a) the site, (b) the services provided by the site, (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services. Any new features added to or augmenting the Services are also subject to these Terms of Service. Content that is posted by Users using our Services will be "Your Content". Your Content includes your usernames, shop names, profile pictures, listing photos, listing description, reviews, comments, videos, etc.

1.4 Our services include an online platform service that provides a place and opportunity for the sale of goods or services between the buyer ("Buyer") and the seller ("Seller"), collectively known as "Users" or "Parties". The actual contract for a sale is directly between the Buyer and the Seller. We are not a party to that contract or any other contract between Buyer and Seller. Parties to the transaction will be entirely responsible for the sales contract between them in accordance to the listing of goods, warranty of purchase and like. As such, We accept no obligations in connection to these contracts. However, if you have problems with your order, we may step in to help (refer to section 10). We do not pre-screen Users and any of Your Content. We cannot ensure that Users will actually complete a transaction.

1.5 We reserve the right to change, modify, suspend or discontinue all or any part of this Site or Services at any time. We may release certain Services or their features while they are still considered to be a beta version, which may not work correctly or in the same way as how the final version may work, and cannot be held liable in such instances. We may also impose limit on certain features or restrict your access to parts of, or the entire Site or Service at its sole discretion without notice or liability.

1.6 We reserve the right to refuse to provide you access to the Site or Service or to allow you to open an Account for any reason.

2. Privacy

2.1 We know your personal information is important to you, so it's important to us. Our Privacy policy details how your information is used when you use our Services. When using our Services or providing information on the site, you consent to Our collection, use, disclosure, and processing of Your Content and personal data as described in the Privacy Policy.

2.2 Users in possession of another User's personal data obtained through the use of the Services hereby agree that, they will (a) comply with all applicable personal data protection laws, (b) allow User (owner of personal data) the right to remove their collected data from User (receiver of personal data) from the database upon request.

3. Your Account

3.1 You'll need to create an account with Us to use some of our Services. Here are a few rules about accounts with Us:

3.1.1 You must be 18 or older to use our Service. Otherwise you may only use our Services under the supervision of a parent or legal guardian.

3.1.2 Be honest with us, and provide accurate information about yourself. It's not OK to use false information or impersonate another person or company through your account.

3.1.3 You are responsible for your account. You're solely responsible for any activity on your account. If you're sharing an account with other people, then the person's name on the account will be ultimately be responsible for all activity. If you're registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Also, your accounts are not transferable.

3.1.4 As we've mentioned above, you're solely responsible for any activity on your account, so remember to keep your login and password secure.

4. Limited License

4.1 We grant you a limited and revocable license to access and use our Services, subject to our Terms of Service. All proprietary Content, trademarks, service marks, brand names, graphic design, logos and other intellectual property displayed in the Site are the property of Apoyamex and where applicable, third parties proprietors identified in the Site. You agree not to copy, distribute, republish, mirror, frame or create derivative works without our prior written consent.

5. Your Content

5.1 Content that you post using our Services is your content. This includes usernames, shop names, profile pictures, listing photos, listing descriptions, reviews, comments, video, etc.

5.1.1 You are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and you're not infringing or violating any third party's rights by posting it.

5.1.2 Posting Your Content through our Services, you grant us a license to use it. This license allows us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify reproduce, distribute, store and prepare derivative works of Your Content to promote the Services or our Site. We do not claim ownership to Your Content, but we have your permission to use it to help us function and grow.

5.1.3 If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please contact us. If your Content infringes another person's intellectual property, we will remove it if we receive proper notice.

5.1.4 You agree to not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Prohibited Items/Services section. You also agree not to post any content that is false, misleading or uses the Services in a manner that is fraudulent or deceptive.

6. Your Use of Our Services

6.1 We grant you a limited, non-exclusive, non-transferable and revocable license to use our Services. You agree that you will not violate any laws in connection without your use of the Services. This includes any local, state, federal and international laws that may apply to you.

6.2 You are responsible for paying all few that you owe to us. You are also solely responsible for collection and/or paying any applicable taxes for any purchases or sales you make through our Services.

6.3 You agree not to attempt to obtain source code of the services. You agree to not interfere with or disrupt/harm our services.

6.4 Violations of this policy may result in a range of actions, including any or all of the following: listing deletion, account suspension or legal action; if necessary.

6.5 If you believe a User on our Site is violating these terms, please contact us.

7. Purchase and Payment

7.1 Currently we only support Credit Card payments. These payments are processed through third-party payment channels may vary depending on the jurisdiction you are in.

7.2 All sales on the platform are biding. The seller is obligated to complete the transaction with the buyer in a prompt manner unless an exceptional circumstance arises.

7.3 APOYAMEX is not responsible for the inability of any of the registered sellers to offer the product or service purchased using our Service. In the case that it becomes impossible for the Seller to provide the service contracted because of any foreign situation to Us, the Seller is responsible for answering directly to the Buyer, and providing an effective solution for him. 

8. Seller Commission

8.1 The seller of any item/service will pay us a commission on the total transaction amount received by the seller (including taxes, if any and shipping costs) for any of the transactions made on our Site. Since this is a non-profit iniciative, this commission is exclusively used to support the cost of hosting, maintainance and administration of the marketplace platform. Since this commission might be different from one category to another, it wil always be shown in the item creation page, before publishing an item for sale. 

8.2 Our commission will be deducted directly from the Seller's funds before they are settled into your account.

8.3 All third-party payment channels (such as Stripe or Paypal) will charge you an additional fee for payment processing. This fee will be dependent on your location as well as your buyer's location. All payment processing fees will not be included in seller commission that we charge.

9. Parties Responsibilities

9.1 Seller's Responsibilities

9.1.1 Sellers will properly manage and ensure that relevant information such as the price and the details of items, inventory amount and will not post inaccurate or misleading information.

9.1.2 The pricing of items/services for sale are determined by the Seller at his/her own discretion.The price of an item and shipping charges will include the any additional charges such as sales tax, value-added tax, tariffs etc. Sellers will not charge Buyer such amounts additionally and separately.

9.1.2.1 Sellers should provide a discounted price against its regular price offered for the item/service.

9.1.2.2 All prices published in Apoyamex must be shown in Mexican Pesos (MXN) and will be applicable unless typographic error. Evident errors (including mistyping errors) will not be biding. 

9.1.3 Sellers are obligated to deliver items/services as described in a prompt manner, unless there is an exceptional circumstance (such as, but not limited to, business closure). If there are any exceptional circumstance the Seller is obliged to contact the Buyer to inform them of any delays or inability to complete the transaction.

9.1.4 Sellers will issue additional receipts, credit card slips or tax invoice s to Buyer on request.

9.1.5 The coupons purchased through the Service, will have a valid period for a maximum of six months after de date of purchase (or as otherwise specified by the seller in the item description). The Seller is commited to provide the product/service during that validity period. 

9.2 Buyer's Responsibilities

9.2.1 Buyers will be responsible for keeping the purchase verification e-mail containing the details of the purchase, purchase number, invoice number and pay confirmation. The Buyer must show it to the Seller in order exchange the coupon and recieve the product(s) or service(s) purchased.

9.2.2 The coupons purchased through the Service, will have a valid period for a maximum of six months after de date of purchase (or as otherwise specified by the seller in the item description). The Buyer is commited to exchange his coupon before the end of that period. 

9.3 APOYAMEX's Responsibilites

9.3.1 Responsibility to Buyers: After a transaction has been made and confirmed, APOYAMEX will provide the Buyer via e-mail a confirmation code or purchase number and an invoice number, as a receipt of the transaction, so that he can exchange it to recieve the product/service purchased.

9.3.2 Responsibility to Sellers: After a transaction has been made and confirmed, APOYAMEX will provide the Seller via e-mail a confirmation code or purchase number and an invoice number, as a receipt of the transaction, so that he can provide the product/service purchased by the Buyer when he wants to exchange it. APOYAMEX will make a transference to the Seller for the amount of the sale made (after deducting the third-party payment service commisions and the Marketplace commision. For more information about commisions, please refer to section 8 Seller Commision). 

10. Disputes with Other Users

10.1 If you find yourself in a dispute with another user of our Services or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.

10.2 Should you be unable to resolve the dispute between you and another user, we may step in to help resolve the dispute. If you would like us to get involved, please contact us. We will help in good faith based on our policies. However, we will not make judgments regarding legal issues or claims.

10.3 Whether you are a Buyer or a Seller of an item/service, you must cooperate with us throughout the dispute resolution process. We ask that you provide all information relating to the dispute that we request for. Such requests will be directed to your designated email address. If we are unable to get a response from you we may close the investigation or determine that the investigation has been resolved in favour of the other party.

10.4 Disputes as a Buyer

10.4.1 Any disputes, complaints or claims betwen Sellers and Buyers of any kind must be solved directly between Sellers and Buyers. If necessary, APOYAMEX will provide to the Buyer the Seller's contact information. 

10.4.2 You may pursue a report about a transaction or contact your card provider to pursue any chargeback options that may be available to you from your card provider. However, you may not pursue both options at the same time or seek double recovery in respect of the same transaction. If you raise a dispute with us and subsequently file a chargeback with your card provider, we will close your report.

10.4.3 If you have received a refund/exchange from the seller, you may not report that transaction.

10.5 Disputes as a Seller

10.5.1 Any disputes, complaints or claims betwen Sellers and Buyers of any kind must be solved directly between Sellers and Buyers. If necessary, Apoyamex will provide to the Buyer the Seller's contact information. 

10.5.2 As a Seller, we encourage you to communicate actively with your Buyer especially if there are any exceptional circumstances. We encourage you to be prompt in responding to your Buyers in order to avoid any unnecessary disputes.

10.5.3 If the buyer attempts to pursue any chargeback options, we will close the dispute in order to prevent double recovery.

11. Disputes with Us

11.1 If you are upset with us, please let us know and hopefully we can resolve your issue. If we are unable to resolve the issue, these rules will govern any legal dispute involving our Services:

11.1.1 Governing Law. The APOYAMEX's local laws govern the Terms of Service. This Terms of Service and any purchase made through this Service, will be under the jurisdiction of  the "Ley Federal de Protección del Consumidor", published in the Official Diary of the Federation (Mexico) on December 24th, 1992, being the valid text the one published in the DOF 12-04-2019. These laws will then apply no matter where in the world you live.

11.1.2 You agree that any dispute or claim arising from the Terms will be settled by arbitration where possible. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under the Terms will take place on an individual basis: class arbitrations and class actions are not permitted. Any decisions made by the arbitrator will be deemed final.

12. Changes to the Terms

12.1 We are constantly updating and improving the Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and our Service.

12.2 We may revise the Terms of Service but the most current version will always be at this link.

12.3 We will try, where possible and reasonable, to contact you to let you know about significant changes to any of the documents referred to in these Terms of Service. We may make contact through the system or via a separate email.

12.4 The current version of the Terms of Service contains the only terms that apply to our relationship with you. Older versions of the Terms of Service will no longer apply to our relationship and will be completely replaced by the current version. Any other documents published elsewhere in the website (e.g. FAQ) are just only for informative means. 

13. Prohibited Items/ Services

APOYAMEX is not a curated marketplace. However, for a variety of reasons we prohibit certain types of items from our marketplace. Some of these items present legal risks to our community.

It is the Seller's responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale in accordance to local laws' of the marketplace's incorporation. For Seller's convenience we have provided a non-exhaustive guideline on prohibited and restricted items that are not allowed for sale. We will update this guideline from time to time where necessary.

If an item/service is found to be in violation of this policy, we may subject the Seller to a range of adverse actions, including listing deletion, account suspension, account termination and legal action

The following types of items are prohibited:

i. Alcohol

ii. Tobacco products, smokeable products, e-cigarettes and e-liquid

iii. Drugs and drug paraphernalia

iv. Medicine, medicinal instruments and items with objectionable medical claims. Listings are prohibited to make claims such as having a causal relationship between a substance and the prevention, cure or treatment of a disease or condition.

v. Live animals and insects.

vi. Items made or derived from animals, including, but not limited to, endangered species and exotic animals.

vii. Ivory or bones, including tusks, elk ivory, fossilized ivory and wooly mammoth ivory from ivory-producing animals.

viii. Human beings, human remains, body parts and items made from human remains, except for hair.

ix. Hazardous materials which are flammable, explosive, corrosive, radioactive material, poisonous or otherwise dangerous.

x. Items or listings that promote, support or seek to engage users in illegal activity.

xi. Items or listings that promote, support or glorify hatred and seek to discriminate and/or demean on the basis of race, religion, gender, gender identity, disability or sexual orientation.

xii. Items that infringe copyright laws including, but not limited to, unauthorized sales of eBooks.

xiii. Counterfeit items.

xiv. Unauthorized resale of tickets.

xv. Stolen or Illegal goods.

xvi. Illegal services not limited to prostitution.

xvii. Pornography and adult material and services including, but not limited to, pornographic books, magazines, videos and pictures.

xviii. Used undergarments and intimate items.

xix. Recalled items or items that present unreasonable risk of harm.

xx. Mislabeled goods.

And any other items illegal or restricted in the jurisdiction of the Buyer and/or the Seller or which otherwise encourage illegal or restricted activities.

If you see a listing that violates our policies, please contact us.

14. Contact, feedback and complaints

If you need to contact us please click on contact us for our contact details. We value hearing from our users, and are always interested in learning about ways we can improve the Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.